Frequently Asked Questions (FAQ) — ECOBATS

1. What products do you offer?

We specialize in high-quality electric bikes designed for comfort, performance, and everyday mobility. Our e-bikes are suitable for city commuting, leisure riding, and outdoor adventures, and are easy to use and maintain.

2. Do you offer free shipping?

Yes. We offer FREE standard shipping on all orders with no minimum purchase required.

3. How long does delivery take?

Orders are typically delivered within 5 to 10 business days. You will receive a tracking number as soon as your order ships.

4. Do your electric bikes come with a warranty?

Yes. All our electric bikes come with a 1-year warranty covering the motor, frame, controller, and key electrical components.

5. Can I take my electric bike on an airplane?

Electric bikes contain lithium batteries, which may be restricted by airlines. We recommend checking with your airline in advance for their specific battery transport guidelines.

6. How do I operate the electric bike?

Our electric bikes feature intuitive controls such as pedal-assist systems and digital displays (depending on the model). Clear instructions are provided, and our support team is available if you need assistance.

7. What is the weight capacity of your electric bikes?

Our models typically support riders weighing between 100kg and 150kg, depending on the specific model. Please check the product page for exact specifications.

8. How do I charge the electric bike battery?

Simply plug the charger into any standard wall outlet. Most models include removable batteries, allowing convenient indoor charging.

9. What if I need help or have questions after my purchase?

Our dedicated customer service team is available to assist you with any questions, concerns, or technical support after your purchase.

10. Do you accept returns?

Yes, we accept returns within 30 days for unused products in their original packaging. Please review our Return Policy for full details.