Privacy Policy

At ECOBATS, we value your privacy and are committed to providing high-quality products while ensuring a smooth shopping experience. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect your data when you visit our website or make a purchase.

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect various types of information to provide you with a better shopping experience:

Personal Information:
When you place an order or create an account, we collect details such as your name, email address, shipping address, billing address, phone number, and payment information.

Payment Information:
We use trusted third-party payment processors (such as PayPal and Stripe) to handle transactions. We do not store your full payment information on our servers but may collect transaction data to process your order.

Website Usage Data:
We collect information about your interactions with our website, such as IP address, browser type, and pages viewed. This helps us improve our site and provide a better experience.

2. How We Use Your Information

  • To process orders, deliver products, and send updates or shipping confirmations
  • To improve customer service and assist with inquiries
  • For marketing and promotions, if you have opted in
  • To enhance user experience through website analysis

3. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us track website activity and remember your preferences.

Types of cookies used:

  • Essential Cookies: Necessary for website functionality (e.g., keeping items in your cart)
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to display relevant ads or promotions

You can disable cookies in your browser settings, though this may affect website functionality.

4. How We Protect Your Information

  • Encryption: Sensitive information is encrypted during transactions
  • Secure Servers: Our website uses SSL-certified servers
  • Access Control: Only authorized personnel have access to your data

Please note that no method of transmission or electronic storage is 100% secure.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information:

  • With trusted service providers who assist with payments, delivery, and services
  • When required by law or legal obligation

6. Your Rights and Choices

Access and Correction:
You may request access to or updates of your personal data by contacting: ecobatltd98@gmail.com

Marketing Emails:
You can unsubscribe at any time using the link in our emails or by contacting us directly.

7. Retention of Data

We retain your data only as long as necessary to fulfill services, comply with legal obligations, resolve disputes, and enforce agreements. Data no longer required will be deleted or anonymized.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be deleted.

10. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Website: www.ecobats.shop
Email: ecobatltd98@gmail.com
Phone: +44 7883 417948
Address: 1 Poulton Close, Dover, Kent, United Kingdom, CT17 0HL