Shipping Policy

At ECOBATS, we take pride in offering high-quality products, created with care and attention to detail. We strive to deliver your unique items quickly and efficiently. Please review our shipping policy for more details on processing times, shipping rates, and delivery options.

1. Processing Time

  • Orders are typically processed within 2–4 business days after receiving your order
  • Each item is individually prepared before shipment
  • Once dispatched, you will receive a confirmation email with tracking details
  • Orders placed on weekends or public holidays are processed the next business day
  • Custom or special-order items may require additional processing time

2. Shipping Rates & Delivery

We offer competitive shipping rates for both domestic and international orders. Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

United Kingdom:
Standard delivery typically takes 3–7 business days.

International Orders:
Shipping times vary depending on the destination and will be displayed at checkout.

3. Shipping Partners

We work with trusted carriers to ensure your items reach you safely and on time, including:

  • Royal Mail
  • DPD
  • Hermes

Once your order has shipped, you will receive a tracking number to monitor the status of your delivery.

4. Order Tracking

  • You will receive an email with your tracking number once your product ships
  • Use this number to track your order on the carrier’s website
  • Tracking information may take up to 24 hours to appear after label creation

5. Shipping Address

  • Please ensure your shipping address is correct at checkout
  • Packages cannot be redirected once shipped
  • Incorrect addresses may result in delayed or undelivered packages

If you notice an error, contact us immediately at ecobatltd98@gmail.com before your order is processed.

6. Lost or Damaged Items

We take precautions to ensure your items arrive safely.

If your order has not arrived within the estimated delivery time or arrives damaged, please contact us within 7 days at ecobatltd98@gmail.com with your order number.

We will investigate the issue and offer a replacement or full refund as appropriate.

7. Customs & Import Taxes (International Orders)

For international orders, customs fees, import duties, or taxes may apply depending on your location.

  • These charges are the responsibility of the customer
  • ECOBATS does not cover customs-related fees

We recommend checking with your local customs office before placing your order.

8. Contact Us

If you have questions about our shipping policy or need assistance, please contact us:

Website: www.ecobats.shop
Email: ecobatltd98@gmail.com
Phone: +44 7883 417948
Address: 1 Poulton Close, Dover, Kent, United Kingdom, CT17 0HL