Track Order

Track Your Order

We know how exciting it is to wait for your new products, and we want to keep you informed every step of the way. If you’ve placed an order with ECOBATS, you can easily track its progress right here.

How to Track Your Order

Once your order has been shipped, you’ll receive an email containing your order confirmation and a tracking number. This tracking number allows you to monitor your shipment’s status.

  1. Find the tracking number in your shipping confirmation email.
  2. Visit the relevant shipping carrier’s website (depending on which carrier we’ve used for your order).
  3. Enter your tracking number on the carrier’s tracking page to see your order’s current status.

Track via Common Shipping Carriers

Here are links to tracking pages for some of the carriers we use:

Where Can I Find My Tracking Number?

Your tracking number will be sent to the email address you provided during checkout once your order has been dispatched. Please allow up to 24 hours after receiving the shipping confirmation email for tracking information to appear in the carrier's system.

What If I Can’t Find My Tracking Number?

If you haven’t received your shipping confirmation email or can’t locate your tracking number, please contact us at ecobatltd98@gmail.com. Our customer support team will be happy to assist you in tracking your order.

Order Status Information

When you track your order, you may see different statuses that indicate where your package is in the delivery process:

  • In Transit: Your order is on its way to your delivery address.
  • Out for Delivery: Your package is scheduled to arrive today.
  • Delivered: Your order has been successfully delivered.
  • Returned: If there’s an issue with delivery (such as an incorrect address), the package may be returned to us.

What If My Order Is Delayed or Lost?

If your order has not arrived within the expected delivery timeframe, or if tracking information shows no updates, please contact us at ecobatltd98@gmail.com. We will investigate the issue with the carrier and ensure your order reaches you as quickly as possible.

Need Further Assistance?

If you need help tracking your order or have any concerns, feel free to contact us:

Email: ecobatltd98@gmail.com
Phone: +44 7883 417948
Address: 1 Poulton Close, Dover, Kent, United Kingdom, CT17 0HL

Thank you for shopping with ECOBATS. We’re here to assist you every step of the way.